Frequently Asked Questions
Below is a list of our frequently asked questions about navigating the website and other ALERRT topics. Check back frequently as we will be updating this page with more questions and answers. If you can't find what you are looking for, email help@alerrt.org.
WEBSITE QUESTIONS
How do I log in?
If you have never logged in before and need to create an account, visit alerrt.org/register
If you have an existing account follow the steps below:
1. Go to alerrt.org/login.
2. Enter your Email or Username and Password.
3. Complete the two-factor verification.
4. You should be logged into your account from here.
If you do not know your password, use the Reset Password option.
1. Select First Time Login – Reset Password or Forgot Password
2. Under the Reset Password section, enter
the email address associated with your account, select I’m not a Robot,
and Submit.
3. If the email is in our system, a
message will be sent to that email with a link to reset/create your password.
(If you do not receive the email, check Spam/Junk mail folders. Often security
settings will block the email from coming through.)
4. Follow the reset steps and you
should be able to login in from there.
Please make sure to check Spam/Junk mail folders, as the reset password email often gets filtered into there. If it’s not showing up, your email might be blocking it entirely, or the correct email is not in our system.
How do I set up two-factor authentication?
When you login with your username/password, you’ll get a page explaining our TXST University required two-factor authentication. To set it up, click on the green Get Started button > on the Welcome to DUO pop-up, click on Get Started > and it will give you three options to choose from:
•DUO Mobile (this requires the DUO Mobile App on your phone):
If you would like to set DUO up with the DUO Mobile app, select this option and follow the prompts to connect your app.
•Security Key:
Use an external USB security key. Keep in mind this will not work on a cell phone as you must have the key accessible.
•Phone Number (ALERRT recommended):
If you wish to receive a text or phone call verification code, select the Phone Number option. Enter and verify the phone number (please make sure to type in the correct phone number as user cannot change this after it’s verified. Changes must be requested through ALERRT) > You can choose additional sources for codes or choose I don’t want to > Log in with duo > Send a passcode.
If you come across an error during this process, please let us know specifically where and what issue you are encountering. Screenshots of the issue help us troubleshoot as well and can be sent to help@alerrt.org
My two-factor authentication is not working.
If you are unable to set up your two-factor authentication and are not seeing the prompts listed above, or you need to change your method of 2FA, please email help@alerrt.org. Describe exactly where you are encountering an issue. Screenshots of the page you are having an issue are helpful as well. Please see below for common issues:
•Your account is prompting you to locate a 6 digit code from an authentication app like Google Authenticator.
Students should be able to reset this themselves when logging in. If not, let us know and we will reset it so you can set it up with our new system.
•It's asking for a Bypass code.
This usually happens with a student sets up their account by logging in with a mobile device and using FaceID or finger print verification as the authentications. When they then login with a computer, it will throw this error. ALERRT staff will need to reset your authenticator so you can set it up properly.
Where is my certificate?
To access your course certificate, go to ALERRT.org > Log into your account > Student Website/Dashboard > Class Certificates.
Keep it mind, it can take up to 24 hours after completing an online course for the certificate to generate. If it’s been over 24 hours, please contact elearning@alerrt.org.
Where do I find updated training materials?
If you have successfully completed an ALERRT course, then you can find your training materials under the TRAINING tab > TRAINING RESOURCES on ALERRT’s homepage. Depending on which course you are certified to teach, you will find all of the downloads necessary to successfully deliver the course.
These materials are automatically updated by ALERRT when new materials are available.
How do I log into ALERRTgear.com?
Please email alerrtgear@gmail.com for assistance with the ALERRTgear website.
The ALERRTgear.com website draws the instructor list from the instructor accounts on the ALERRT.org training website. Once your Certified Instructor account is created on the ALERRT.org website, the gear website should recognize you as an instructor and allow you access to the instructor shirts.
The videos are not working in the class PowerPoints.
If you are having issues playing videos from the training PowerPoints, it might be you are running an old version of PowerPoint.
Our videos within the PowerPoints are all .mp4’s. PowerPoint versions that support this format are 2013 and newer versions.
The 2010 version used to allow them, but only with a program called QuickTime which Apple stopped supporting a few years back.
Why is my ASIM certificate not showing up?
ASIM classes actually aren’t processed through ALERRT like the rest. Instead they are taken care of by Bill Godfrey at C3 Pathways. For more information on the certificate for this class, you’ll want to reach out to bill.godfrey@c3pathways.com
How do I make changes to individual student’s profiles / grades in my created class that I am teaching?
Under your Course Dashboard (When you have your class opened) > ROSTER > find the student in question > click on the Registration # to the left of the student’s name. This will bring you to the student’s class profile and all changes can be made there.
ALERRT TRAINING
How do I register for a class?
If you are searching for a course to take, go to Training at the top of the page and select Upcoming Courses from the drop-down (https://alerrt.org/Upcoming). There is a filter option at the top of the page to sort by course type or state. Click on the course you are interested in taking. If the course is hosted by an agency, you will contact the listed Point of Contact for that course (email or phone number will be listed there) to check on availability.
If the course is hosted by ALERRT at our Training Facility in San Marcos, Texas, you will be able to register online. Please note that some courses are limited to 25-40 participants, and do fill quickly.
If you are needing to register for a specific class, you'll log into your ALERRT account and from the Student Dashboard go to Register Online. Whomever instructed you to sign up for the class should provide a 5-digit course number. Once you complete the registration process, you'll be set as Pending. It is then up to the class's POC to Approve or Deny you for the class.
If you are registered for a class and have questions about your status, you'll need to reach out to the class's listed POC, not help@alerrt.org
How can I host an ALERRT class?
Go to the Training tab on the website menu and click on Hosting Requests for details. You will need to be logged into your ALERRT account to access this page.
When will a class be held in my area?
Under the Training tab at the top of the website, click on Upcoming Training from the drop-down menu and you can search by state.
However, many of the courses to be delivered are not available on our list of upcoming training because the host has already filled the class. Please contact the Regional Manager for your area for specific classes and to discuss future classes in your region.
How do I report Informal classes that I have taught?
Thank you for reporting your classes! This is very important for us to be able to illustrate the effectiveness of the Train-the-Trainer classes to our funders. The portal for reporting your classes is now in your profile:
- Log into alerrt.org
Click on User Icon (Welcome, Name) in the upper right corner > Select Instructor Website - Click on Report Informal Trainings on the dashboard
- Fill in the required fields and click Submit.
This will generate a generic ALERRT certificate that does not include student name, course type, or hours completed.
How do I request an indirect class?
Contact Zane Childress, Director of Logistics (Zane.Childress@txstate.edu). We can always provide manual/ paperwork support, but other equipment/ expendables support is a case by case basis.
I registered online for a (breaching, train-the-trainer, low light, etc.) class at the ALERRT facility. Does that mean that I am in the class?
If you are placed on the waiting list and there is a cancellation, you will be contacted by an ALERRT Coordinator that handles registration for our range classes. Being on the waiting list is akin to being an alternate. If/when someone cancels and a seat is made available, up to the last minute, ALERRT will contact people on the waiting list.
How do I get on the waiting list for a course I want to take?
Find the course you want to take on the website under the Training tab, then Upcoming Courses. If the class is held at the ALERRT Range in Maxwell, we handle the registration. ALERRT only handles the course registration for classes held at our range. When the class is full, the website automatically changes the class status from ‘apply’ to ‘waitlist’. Click on the ‘waitlist’ button and it will officially add you to the waiting list. If you have any further questions about applying for classes, or the waitlist process, out at the ALERRT Range, please contact Christine Love at love@alerrt.org.
If the class you want to take is held at any other agency, you will need to contact the POC listed for that class to see if there are any spots available. They handle the course registration/waitlist for their class.
What are the requirements for me to host/be in an ALERRT class? Can I be retired PD? Can I be federal?
Our funding specifically directs us to train community law enforcement and medical personnel from the different agencies who would be working together on the scene of an active attack (local, state and federal law enforcement along with fire and EMS).
How much does it cost to attend/host an ALERRT class?
In most cases, ALERRT training is delivered at no cost to the officers or the agencies participating. Since 2002, The ALERRT Center at Texas State University has been awarded more than $50 Million in state and federal grant funding (5.2016).
However, our funding does not cover travel, food, or lodging for students.
I took an online ALERRT course through TEEX.org but do not see an ALERRT certificate.
ALERRT receives a report from TEEX with student completion and contact information on a bi-weekly basis. It then takes a minimum of a week for ALERRT to process that list.
Once ALERRT has received and processed your information, an account will be setup for you on the ALERRT Instructor Portal (if you do not already have one). You will receive an email notification on how to access the instructor materials and ALERRT certificate once your account is ready.
What are our liabilities — will ALERRT support my officer in an officer-involved-shooting?
Over the years ALERRT has been contacted by attorneys in reference to use of force cases. Typically, they have asked for course material. In the event it should be necessary or desirable to have an expert witness on a case involving actions taken as a result of instruction provided by us, we are prepared to offer that service. Many regions/agencies have taken ALERRT courses and modified the material to fit the culture of their area when training their officers. We would only be able to speak to the material we provide and to the reasonableness of the many responses to the multitude of variables that can impact a response. If an agency/region decides to limit their officers’ choices, changes or omits any of our material or teaches something outside the realm of what is accepted practice it may limit how much assistance we can offer.
What is the current version of each course?
Level 1 v.8.0 is set to release on April 1, 2025
The Level 1 v.8.0.Recertification class will be released on April 1, 2025
The AAIR T3 v. 3.0 is set to be released on August 31, 2025.
There is a new SORD grading process set to take effect April 1, 2025
CRCC and CRASE updates are in production.
LEVEL 1 RECERT
Why is there a recertification process?
ALERRT’s goal is to ensure that we offer the best and most progressive training possible to save as many lives as possible. Part of that goal is to ensure that the most current, accurate and applicable information is being delivered in our courses in order to maintain the highest quality. As information changes and is updated, it is our sincere desire that all instructors revisit the newest version of the courses.
Which ALERRT courses need to be recertified?
Starting April 1, 2025, only the Level 1 Train-the-Trainer (T3) course needs to be recertified. In the future, our other flagship courses such as First Responder Medical (FRM) and Active Attack Integrated Response (AAIR) will also have a recertification process.
Who will need to recertify in Level 1 Train-the-Trainer?
Every ALERRT instructor who holds a Level 1 T3 certificate will be required to recertify. This includes Adjunct Instructors, Certified Instructors, FBI instructors, Military Instructors and any ALERRT staff who holds a T3 certificate and teaches the Level 1 course.
How often will instructors have to recertify?
Every instructor will have to recertify one (1) time in each 3-year period.
Will we be notified of our T3 certificate expiring?
Yes. Each certificate will have an expiration date printed on it. If an instructor needs to know when their expiration date is, they only need to preview/download their certificate from their ALERRT profile to see the current date. In addition, instructors will receive automated emails reminding them of the need to recertify.
How do ALERRT instructors recertify their T3 certificate?
Currently there are three (3) ways for an instructor to recertify their certificate, as follows:
1. Attend a current version of a Level 1 course: either the 2-day or 5-day T3.
2. Instruct a current version of a Level 1 course: either the 2-day or 5-day T3.
3. Take the online Level 1 Recertification course on the ALERRT e-Learning site (elearning.alerrt.org). A $99 fee will be required.
The online recert course is a standalone digital recertification course that is slated for 8-hours. If that online option is utilized to recertify, instructors will need to pay a $99 fee. Contract Adjunct and FBI instructors will not be charged the fee, but all instructors must recertify.
Will there be a deadline and grace period for instructors to recertify?
Yes. The Level 1 recertification process will go live April 1, 2025, at which time the expiration dates will be added back to T3 certificates. Some Level 1 instructors will still be current due to taking T3 within the last three (3) years. They will need to recertify within three (3) years of that date. Other instructors’ certificates will already be expired on April 1 and will have the grace period of 9 months to recertify using one of the three options listed above. By January 1, 2026 all Level 1 instructors should be current.
Can I take the online course over time?
Yes. The online course can be stopped and resumed several times over a 30-day period.
However, once a student is taking the post-test, it must be completed fully to receive the final grade.
Will the online Level 1 Recertification course count toward the TCOLE training mandate?
Yes. The online recert course counts for 8 hours of TCOLE training under the course number 3355 and does count toward the SB1852 mandate.
What if I miss the deadline and my certificate expires?
If an instructor certification lapses, that instructor will not be authorized by ALERRT to instruct that specific curriculum until recertification. Tactics, techniques, procedures and data change over time and ALERRT is dedicated to providing the most effective, thorough and current training possible.
Can I renew my certification early?
Yes. An instructor may recertify their Level 1 Train-the-Trainer at any time and the date on their certificate will reset to a new 3-year period. See How do ALERRT instructors recertify their T3 certificate? above for options to recertify.
TCOLE INFORMATION
How do I get TCOLE credit for training within Texas?
If you are a licensed Texas peace officer, and/or are seeking licensure or re-licensure and would like to attend an ALERRT course within Texas, you are allowed to attend and earn TCOLE credit. However, it is the sole responsibility of the attendee to ensure that:
A) the host agency is a TCOLE approved contract training provider** and will report the training hours for all course attendees, or,
B) your own agency will report the course hours for you.
If you are not commissioned with an agency at the time of the training, you must ensure the host agency is a TCOLE training provider. ALERRT does not report in-direct deliveries.
**List of TCOLE Training Providers here TCOLE Training Providers
Who is responsible for reporting my ALERRT training?
As of August 14, 2023, ALERRT will report all the TCOLE hours for all direct deliveries in Texas and online training. Courses prior to August 14, 2023, CANNOT be reported by ALERRT. For courses prior to that date students must contact the original host agency.
For indirect and/or informal training hours, your home agency is responsible for reporting these hours to TCOLE. Individuals who are not currently commissioned but are maintaining their TCOLE license, or your home agency does not report to TCOLE, must attend an ALERRT training class through a TCOLE contractual training provider or training academy. Training providers contracted through TCOLE are solely located in Texas and have the ability to report training for all licensees. Please ensure the course you are enrolling in is being hosted by an agency that can report the hours to TCOLE if your agency cannot. If you are unsure, please contact the host of training to determine if you should report it through your agency. Individuals are unable to self-report to TCOLE.
**List of TCOLE Training Providers here TCOLE Training Providers
When will my hours be reported to TCOLE by ALERRT?
Hours will be reported within the 30-day reporting window from the course end date.
Can my hours be entered right away or expedited somehow?
No. Reporting cannot be expedited, and singular entries cannot be made.
Which ALERRT courses are TCOLE accepted and count toward SB1852 mandate?
o Level I (3311)
o Level I - TtT (3315)
o First Responder Medical (3357)
o First Responder Medical - TtT (3393)
o Active Attack Integrated Response (3381)
o Active Attack Integrated Response - TtT (3380)
o First Responder Breaching (3317)
o First Responder Breaching - TtT (3376)
o First Responder Operating in Low-Light (3318)
o Solo Officer Rapid Deployment (3382)
o Solo Officer Rapid Deployment - TtT (3392)
o ALERRT Update (3312)
o Exterior Response to Active Shooter Events (3394)
o Exterior Response to Active Shooter Events - TtT (3377)
o Medical Advanced Skills Course (3606)
o Active Shooter Incident Management (3607)
o Level 1 Train-the-Trainer Instructor Recertification - Online - Payment Required (3355)
o Active Attack Event Response Leadership - Online (667371)
o Active Attack Emergency Communications - Online (78052)
o Fire as a Weapon - Online (3356)
o Active Attack Incident Management (AAIM) - Online (3366)
Which ALERRT courses do NOT count toward SB1852 mandate?
o ALERRT Civilian Response to Active Shooter Events - TtT (3604)
o ALERRT Civilian Response to Active Shooter Events - TtT – online (3364)
o ALERRT Civilian Response and Casualty Care - TtT (3378)
**These courses DO qualify for TCOLE training hours, but do not count toward the 16 hours of mandated ALERRT training.
Can I meet all 16 of my TCOLE mandated ALERRT hours with online training?
No. ALERRT currently hosts 15 hours of online training that will satisfy the TCOLE mandate. See course list above. In the future, ALERRT will be developing additional online courses that will satisfy the mandate.
**** ALERRT highly recommends that at least 1/2 of your active attack training be obtained by attendance in an in-person course, where students engage in activities that build muscle memory and offer exposure to conditions and stimuli that cannot be recreated online.
For further information about completing your hours with online training, please contact tcole@alerrt.org.
Can I take the online courses multiple times for credit?
No. While TCOLE does allow the same course to be reported twice within a single 2-year training unit, it is ALERRT policy that we will only report each online course completion once per 2-year training unit. After completion, students may review the online course as often as they wish, but it will only be reported to TCOLE once.
Will TCOLE allow a course curriculum to be split into smaller blocks of instruction and/or delivered over time?
Yes. Any agency teaching an indirect delivery of a full course can break up that curriculum into smaller blocks such as 2, 4, or 8 hours.
E.g., a 2-day Level 1 user course can be broken down into 2-hour blocks that can be delivered over several months at the convenience of the agency. See also TCOLE Reporting below for how to report hours in this configuration.
How do we report TCOLE hours if a full course is delivered in blocks?
If an ALERRT course curriculum is indirectly delivered in blocks, TCOLE reporting on TCLEDDS will happen one time at the end of the last block using the course completion date of the last day. It is still a TCOLE requirement to have daily sign in TCOLE rosters for their records, and is the agency’s responsibility to manage rostering, attendance and documentation over that time.
E.g., an agency delivers a 16-hour Level 1 course in 4-hour blocks once a week for 4 weeks. The agency will complete and maintain all TCOLE requirements such as daily rosters and then upload a single TCOLE roster to TCLEDDS to report the full 16 hours one time at the end of the 4 weeks using the last instruction day as the end date of the course. A full course curriculum can be delivered in blocks but cannot be reported in blocks.
Can we get credit hours for delivering a portion or individual modules from a course?
Yes. TCOLE will allow for teaching stand-alone individual
modules from any ALERRT course. However, these smaller blocks will be reported
separately as individual courses using the ALERRT Update number of 3312. See
ALERRT Update below for more information.
E.g., an agency wants just to train on the tourniquet section
of the Level 1 Direct Threat Care module for one hour. The hour will be
reported under 3312 as a stand-alone report. The agency is responsible for
recording and reporting which module or subject was covered in their training
records as well as the notes field on the TCLEDDS rostering site.
Where can I access the online courses that will count toward the 16-hour TCOLE mandate?
Online training courses can be found on the ALERRT e-Learning site.
How is the ALERRT update number of 3312 utilized?
An agency can use 3312 - ALERRT Update number to report
continuing training for maintenance, updates and/or delivering stand-alone
individual ALERRT modules. Providers will need to submit a detailed description
in the notes section of TCLEDDS denoting which course module they are training
from. To qualify, the 3312 training must be fragments
of ALERRT courses and must go by the approved lesson plans. The 3312 Update can
be used from 1 to 24 hours per training cycle.
Will I still get TCOLE credit hours if I fail the course?
If a student fails a 2- or 3-day user course, then no TCOLE credit hours will be given.
If a student successfully passes the first 2 days of a 40-hour train-the-trainer course, but fails the instructor portion of the class, they may still earn 16 or 24 hours for the user course. Partial credit will only be given to a student who attends and attempts to pass the instructor portion of the 40-hour course.
E.g. A student successfully completes the first 2 days of a Level 1 TtT to include passing the post test, but fails the instructor teach back later in the week, therefore, they will only receive credit for 16 TCOLE hours and a certificate of attendance for the remainder of the TtT course.
Can our agency report our own ALERRT training hours to TCOLE?
Yes. if the hosting agency is not reporting, an attendee's agency can report their own TCOLE hours from any of the above listed courses. However, TCOLE Contract Training providers, academies and academic alternative providers will still be required to report any training they host. When an agency reports any of their own training hours, they will need to submit the roster with the PID of the instructor with ALERRT CI status to TCLEDDS.
Where can I get more specific information?
For more
information regarding the bill, see SB1852. Visit the TCOLE website and
see the TCOLE Training Provider resources page which includes examples,
requirements, suggestions and downloadable guidelines.
Can a course be adjusted for physical limitations?
The ALERRT Center strongly recommends full participation in all aspects of its reality-based course curriculum and training as designed. However, minor adjustments to the curriculum delivery are permitted to accommodate individuals who need training while addressing physical limitations. Provided that the core concepts and principles are conveyed, ALERRT considers the curriculum fulfilled even if a few participants engage in a slightly modified manner. For specific situations, please contact ALERRT for guidance.
E.g., If an attendee suffers from claustrophobia and cannot wear a fully enclosed helmet to participate in force-on-force scenarios, they should not be assigned as a suspect or positioned near simulated gunfights, allowing them to use a paintball-style mask or eye protection and/or even participate in non-simunition scenarios as a responder.
E.g., If a student has a back condition that prevents them from performing lifts, drags, and carries, they can still benefit from the lecture and grasp the concepts without being required to physically execute the maneuvers.
Which ALERRT courses satisfy the TCOLE Command and Control training requirement?
TCOLE requires that all chief administrators to include Police Chiefs, Sheriffs, and Elected Constables take an ALERRT Command and Control course once every two (2) year training cycle. The ALERRT courses that satisfy the command-and-control mandate are as follows:
· 3366 ALERRT Active Attack Incident Mgmt (online)
**Reported to TCOLE by ALERRT. Enroll in the course here: AAIM Online
· 3367 ALERRT Active Attack Inc Mgmt (AAIM) TtT – Estimated release date June 1, 2025
** Reported by ALERRT for direct delivery, or training provider for indirect delivery.
· 3369 ALERRT Active Attack Incident Mgmt w/Exercises (AAIM) – Estimated release date June 1, 2025
** Reported by ALERRT for direct delivery, or training provider for indirect delivery.
· 33111 ALERRT Command and Control
** Reported by ALERRT for direct delivery, or training provider for indirect delivery.
· 3607 ALERRT Active Shooter Incident Mgmt (ASIM) – TEEX
Hosted and reported through TEEX. To apply or for more info, please visit: TEEX ASIM
· 3740 Chief’s Continuing Education – LEMIT
**Hosted and reported by LEMIT.
· 3743 Constables Continuing Education – LEMIT
**Hosted and reported by LEMIT.
· 3709 Command Staff Leadership Series – LEMIT
**Hosted and reported by LEMIT.
For additional and specific information pertaining to the TCOLE chief administrator training requirements, please visit TCOLE here: TCOLE Mandated ALERRT Training
LOGISTICS
Who can reserve the ALERRT range? Or parts of it?
The ALERRT Range and training facility is restricted to certified law enforcement agencies. We have 40 agencies that currently utilize the facility, so it is pretty much at max capacity. Please contact Zane Childress, Director of Logistics, for more information.
Do you have ALERRT T-shirts, challenge coins, caps, etc?
ALERRT sells gear every year at our annual conference, or you can find merchandise at https://alerrtgear.com/.
Where should I stay in San Marcos when taking an ALERRT class?
San Marcos has a variety of hotels, and most offer a government rate. Some offer a special ALERRT rate. Call the hotel rather than registering online to ask for the ALERRT training rate. Click here for hotel information.
Can we borrow the equipment for a class?
That depends on timing. We can provide equipment support on a case by case basis but depends on how many direct/ FBI-Indirect deliveries are during the same time frame. Please contact Zane Childress, Director of Logistics, for more information.
Do you rent out the training equipment?
No. We are not able to rent out equipment.
Can I bring my citizen group (scout troop, neighborhood association, high school criminal justice class) to the range?
We allow local law enforcement agencies to bring their Citizens Police Academies out here. All other requests would be a case by case basis. Please contact Zane Childress, Director of Logistics, for more information.
How long of a lead – time do I need to make a request for equipment or other resources from Logistics?
Logistics requires a 4 – week prior notification for ALL requests (includes just the expendables like ammo).
The Level I PowerPoint ends at Module 2. Where do I find the other Modules and videos for the rest of the PowerPoint?
There are NOT any more modules after Module 2. After Module 2 and the final slide, instructors must teach their students using Breakout Sessions and hands-on instructions. Please consult your instructor manual for further questions.
How do I create a class online?
Using your Training Resources, find “Class Creation Online” for a link to video instructions for both Instructors and Students. This is found under the TRAINING Tab > TRAINING RESOURCES > BASIC MATERIALS > CLASS CREATION ONLINE.
How do I send equipment back with UPS after using ALERRT’s resources for an Indirect Class?
Find the clear pouch the return shipping labels were in inside the 3-ring binder, inside the paperwork tote (aka, “Football”) and there are instructions and ALERRT’s UPS Account # on a tag attached to the clear pouch.
When will my shipment of equipment arrive?
If you are in Texas, then UPS SHOULD, but are not guaranteed, deliver the next day or a maximum of 2 days. If you are outside the State of Texas, then anywhere from 2 – 4 days for surrounding states bordering Texas, and 5 or more further north. Alaska, and Hawaii, will mostly be more than 5 days before arrival. This is why we ship 2 weeks prior to the start of a class outside Texas. Again, nothing is guaranteed with UPS so there is no reason to contact ALERRT if the shipment has not been received exactly on the times listed above. If you have not received your shipment a week prior to the class, please contact Logistics by speaking with your Regional Manager, or contacting your Indirect Class POC.
CRASE
Can we record the CRASE presentation to use for internal distribution/refresher?
Yes.
CRASE participants and others who learn the Avoid-Deny-Defend® protocol are authorized to deliver this information through their agencies or in a volunteer capacity, and are not allowed or authorized to sell, charge or otherwise profit from instructing or presenting the ALERRT® CRASE course material and/or Avoid Deny Defend®. This training was developed and delivered through federal and state grant funds, and cannot be used for profit or income by end users. ALERRT® and Avoid Deny Defend® are registered trademarks owned by Texas State University and the Texas State University System. The content of all ALERRT courses are copyright protected and are the intellectual property of ALERRT at Texas State University. Any for-profit or commercial use of vital information without express written permission of the ALERRT Center at Texas State University is punishable under intellectual property laws and the US Criminal Code provisions.
I took CRASE Train-the-Trainer online via TEEX.org but cannot access the materials.
ALERRT receives a report from TEEX with student completion and contact information on a bi-weekly basis. It then takes a minimum of a week for ALERRT to process that list.
Once ALERRT has received and processed your information, an account will be setup for you on the ALERRT Instructor Portal (if you do not already have one). You will receive an email notification on how to access the instructor materials and ALERRT certificate once your account is ready.
After taking a CRASE Train-the-Trainer, can I certify others to become trainers?
No. Completing the
CRASE Train-the-Trainer allows you to present the course materials to attendees
as an ALERRT Certified Trainer, but does not allow you to certify others to
become trainers.
Are there course materials/handbooks to give out during a CRASE course for citizens?
The manuals are specifically for our ALERRT students/instructors. Citizens are normally directed to our Avoid. Deny. Defend. website or we have a flier that can be used as a handout if desired.
Is there a CRASE certificate to give to students?
- Log into alerrt.org
Click on User Icon (Welcome, Name) in the upper right corner > Select Instructor Website - Click on Report Informal Trainings at the top of the page
- Fill in the required fields and click Submit.
How can I report CRASE training to help with ALERRT's reporting?
Thank you for reporting your classes! This is very important for us to be able to illustrate the effectiveness of the Train-the-Trainer classes to our funders. The portal for reporting your classes is now in your profile:
- Log into alerrt.org
Click on User Icon (Welcome, Name) in the upper right corner > Select Instructor Website - Click on Report Informal Trainings at the top of the page
- Fill in the required fields and click Submit.
This will generate a generic ALERRT certificate that does not include student name, course type, or hours completed.
- Log into alerrt.org
ELEARNING
I successfully completed an eLearning course but cannot find my certificate.
To access your course certificate, go to ALERRT.org > Log into your account > Student Website/Dashboard > Class Certificates.
The certificate will NOT be on eLearning.alerrt.org.
Keep in mind, it can take up to 24 hours after completing an online course for the certificate to generate. If it’s been over 24 hours, please contact elearning@alerrt.org.
Our TCOLE team has 30 days from when you completed the course to report hours to TCOLE. If it has been over or close to 30 days, please contact tcole@alerrt.org.
Which eLearning courses are TCOLE accepted and count toward SB1852 mandate?
- Active Attack Event Response Leadership - Online (667371)
- Active Attack Emergency Communications - Online (78052)
- Fire as a Weapon - Online (3356)
- Active Attack Incident Management (AAIM) - Online (3366)
- Level 1 Train-the-Trainer Instructor Recertification - Online - Payment Required (3355)
-This recertification course will be available starting April 1, 2025. It will only apply to Level 1 Certified Instructors needing to renew their certification
I need to retake the test for my online course.
Please email elearning@alerrt.org to have your class reset.
I cannot find my post-test grade or if I completed the course.
Sometimes our learning
management system does not correctly display a grade or passing status. If you received an email stating you successful completed an eLearning class, then your test went through.
If you
have questions regarding your final grade or if you have
successfully completed the course, please reach out to elearning@alerrt.org
for assistance.