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Frequently Asked Questions

Below is a list of our frequently asked questions about navigating the website and other ALERRT topics. Check back frequently as we will be updating this page with more questions and answers. If you can't find what you are looking for, email help@alerrt.org

WEBSITE QUESTIONS

How do I log in?

1. Go to https://alerrt.org/login.

2. Select First Time Login if you've never logged in before.

3. Enter the email address that you gave during training.

4. A message will be sent to that email with a link to reset/create your password. (If you do not receive the email in your Inbox within a few minutes, check Spam/Junk mail folders. Often security settings will block the email from coming through.)

5. Follow the reset steps and you should be able to login in to ALERRT.org from there.

6. **In order to access your certificate go to  User Icon (Welcome, Name) > Student Website > Certificates > My Certificates and you can print from there.


**In order to access your training materials go to Training > Instructor Resources.  Whichever classes you are certified to instruct will appear here. Select Go to Download to populate the necessary materials.


Where is my certificate?

Once you have logged in, click on User Icon (Welcome, Name) in the top right corner. Select Student Website from the drop-down menu and that will take you to personal record with ALERRT. This includes training history and your certificate(s).
In the top maroon menu bar, you can click on Certificates > My Certificates and download them as often as you need to.

Please keep in mind it can take up to 30 business days from when we receive the paperwork in the office, for ALERRT to process a class. Once the class is processed in our system, you will receive an e-mail to the address you provided on your paperwork notifying you that your certificate is ready.

Where do I find updated instructor materials?

If you have successfully completed the Train-the-Trainer course(s), you will have access to the Instructor Resources section of the website once the class has been processed, found under the Training tab at the top of the page. Depending on which course you are certified to teach, you will find all of the downloads necessary to successfully deliver the course.

These materials are automatically updated by ALERRT when new materials are available.

How do I log into ALERRTgear.com?

After you’ve complete your Train-the-Trainer course, you will be able to log on the ALERRT.org website using the email address you listed on your registration form during that class to access instructor resources and your course certificates, among other things. From there, the ALERRTgear.com website draws the instructor list from the instructor accounts on the ALERRT.org training website. Once your Certified Instructor account is created on the ALERRT.org website, the gear website should recognize you as an instructor and allow you access to the instructor shirts. 

Keep in mind that it can take up to 30 business days for your paperwork to make it through the system so that you will be recognized on the ALERRT.org site. A short time later the ALERRTgear site should recognize you, and you just have to click on the Instructor Gear tab and follow the short instructions for access to the shirts.

If you've already gotten the instructor account on ALERRT.org and are still experiencing trouble in the gear site, please email alerrtgear@gmail.com for assistance logging in.

The videos are not working in the class PowerPoints.

If you have having issues playing videos from the training PowerPoints, it might be you are running an old version of PowerPoint.
Our videos within the PowerPoints are all .mp4’s. PowerPoint versions that support this format are 2013 and newer versions.
The 2010 version used to allow them, but only with a program called QuickTime which Apple stopped supporting a few years back.

Why is my ASIM certificate not showing up?

ASIM classes actually aren’t processed through ALERRT like the rest. Instead they are taken care of by Bill Godfrey at C3 Pathways. For more information on the certificate for this class, you’ll want to reach out to bill.godfrey@c3pathways.com

What is 2FA and why it is required?

Two factor authentication is now required by Texas State University for users of our website.  Two factor authentication greatly increases the security of our users and data.

How do I use 2FA?

To use 2FA, an Authentication Application be downloaded to your phone.  We recommend using Google Authenticator available at Google Play or Apple App Store.  There are many alternatives, including:  2FAS, Aegis Authenticator, Duo Mobile, Microsoft Authenticator, and Twilio Authy.  None of these apps have a cost associated with them, although some apps impersonating them might try to charge users for their use.

Alternatively, users can utilize a security key device such as a Yubico Key.  These devices offer the same benefits as an authenticator app but with a physical device instead.

Will I receive TCOLE credit for ALERRT training?

Yes. As of August 14, 2023, ALERRT will report all the TCOLE hours for all direct delivery and online training conducted by ALERRT in Texas. For indirect and informal training, as well as other states, your agency is responsible for reporting your training hours. See below for more information on reporting responsibility and which courses count toward TCOLE credit and the SB1852.

Who is responsible for reporting my ALERRT training?

As of August 14, 2023, ALERRT will report all the TCOLE hours for all direct delivery and online training. Your agency is responsible for reporting all your indirect and/or informal training hours using the certificate generated on your online ALERRT account. If you are unsure, please contact the host of training to determine if you should report it through your agency. TCOLE does not allow for double reporting. See TCOLE FAQ section for more information. 

Which ALERRT courses are TCOLE accepted and count toward SB1852 mandate?

o ALERRT Level I (3311)
o ALERRT Level I - TtT (3315)
o ALERRT Update (3312) 1-24 hours reportable
o ALERRT First Responder Breaching (3317)
o ALERRT First Responder Breaching - TtT (3376)
o ALERRT First Responder Operating in Low-Light (3318)
o ALERRT Active Attack Integrated Response (3381)
o ALERRT Active Attack Integrated Response - TtT (3380)
o ALERRT Solo Officer Rapid Deployment (3382)
o ALERRT Solo Officer Rapid Deployment - TtT (3392)
o ALERRT First Responder Medical (3357)
o ALERRT First Responder Medical - TtT (3393)
o ALERRT Exterior Response to Active Shooter Events (3394)
o ALERRT Exterior Response to Active Shooter Events - TtT (3377)
o ALERRT Medical Advanced Skills Course (3606)
o ALERRT Active Shooter Incident Management (3607)
o ALERRT Level 1 Instructor Recertification - Online - Payment Required (3355)
o Active Attack Event Response Leadership - Online (667371)
o Active Attack Emergency Communications - Online (78052)
o ALERRT Fire as a Weapon – Online (3356)

Which ALERRT courses do NOT count toward SB1852 mandate?

o ALERRT Civilian Response to Active Shooter Events - TtT (3604)
o ALERRT Civilian Response to Active Shooter Events - TtT – online (3364)
o ALERRT Civilian Response and Casualty Care - TtT (3378)

These courses DO qualify for TCOLE training hours, but do not count toward the 16 hours of mandated ALERRT training. 

Will TCOLE allow a course curriculum to be split into smaller blocks of instruction and/or delivered over time?

Yes. Any agency teaching an indirect delivery of a full course can break up that curriculum into smaller blocks such as 2, 4, or 8 hours.

E.g., a 2-day Level 1 user course can be broken down into 2-hour blocks that can be delivered over several months at the convenience of the agency. See also TCOLE Reporting below for how to report hours in this configuration.


How do we report TCOLE hours if a full course is delivered in blocks?

If an ALERRT course curriculum is indirectly delivered in blocks, TCOLE reporting on TCLEDDS will happen one time at the end of the last block using the course completion date of the last day. It is still a TCOLE requirement to have daily sign in TCOLE rosters for their records, and is the agency’s responsibility to manage rostering, attendance and documentation over that time.

E.g. An agency delivers a 16-hour Level 1 course in 4-hour blocks once a week for 4 weeks. The agency will complete and maintain all TCOLE requirements such as daily rosters and then upload a single TCOLE roster to TCLEDDS to report the full 16 hours one time at the end of the 4 weeks using the last instructor day as the end date of the course. A full course curriculum can be delivered in blocks but cannot be reported in blocks. 


Can we get credit hours for delivering a portion or individual modules from a course?

Yes. TCOLE will allow for teaching stand-alone individual modules from any ALERRT course. However, these smaller blocks will be reported separately as individual courses using the ALERRT Update number of 3312. See ALERRT Update below for more information.
E.g., an agency wants just to train on the tourniquet section of the Level 1 Direct Threat Care module for one hour. The hour will be reported under 3312 as a stand-alone report. The agency is responsible for recording and reporting which module or subject was covered in their training records as well as the notes field on the TCLEDDS rostering site.

Where else can I find courses that will count toward the 16-hour TCOLE mandate?

Online training courses can be found on the ALERRT e-Learning site.

Can I meet all 16 of my TCOLE mandated ALERRT hours with online training?

No. ALERRT currently hosts 11 hours of online training that will satisfy the TCOLE mandate. See course list above. In the future, ALERRT will be developing additional online courses that will satisfy the mandate.

ALERRT highly recommends that at least 1/2 of your active attack training be obtained by attendance in an in-person course, where students engage in activities that build muscle memory and offer exposure to conditions and stimuli that can not be recreated online.

How is the ALERRT update number of 3312 utilized?

An agency can use 3312 - ALERRT Update number to report continuing training for maintenance, updates and/or delivering stand-alone individual ALERRT modules. Providers will need to submit a detailed description in the notes section of TCLEDDS denoting which course module they are training from. To qualify, the 3312 training must be fragments of ALERRT courses and must go by the approved lesson plans. The 3312 Update can be used from 1 to 24 hours per training cycle.

Will I still get TCOLE credit hours if I fail the course?

If a student fails a 2- or 3-day user course, then no TCOLE credit hours will be given.
If a student successfully passes the first 2 days of a 40-hour train-the-trainer course, but fails the instructor portion of the class, they may still earn 16 or 24 hours for the user course. Partial credit will only be given for a student who attends and attempts to pass the instructor portion of the 40 hour course.

E.g. A student successfully completes the first 2 days of a Level 1 TtT to include passing the post test, but fails the instructor teach back later in the week, therefore, they will only receive credit for 16 TCOLE hours and a certificate of attendance for the remainder of the TtT course.

Can our agency report our own ALERRT training hours to TCOLE?

Yes. if the hosting agency is not reporting, agencies can report their own TCOLE hours from any of the above listed courses. However, TCOLE Contract Training providers, academies and academic alternative providers will still be required to report any training they host. When an agency reports any of their own training hours, they will need to submit the roster with the PID of the instructor with ALERRT CI status.

Where can I get more specific information?

For more information regarding the bill, see SB1852.
Visit the TCOLE website and see the TCOLE Training Provider resources page which includes examples, requirements, suggestions and downloadable guidelines.

ALERRT TRAINING

How do I register for a class?

Go to the Training at the top of the page and select Upcoming Courses from the drop-down. Click on the course you are interested in taking. If the course is hosted by an agency, you will contact the Point of Contact for that course (email or phone number will be listed there) to check on availability.

If the course is hosted by ALERRT at our Training Facility in San Marcos, Texas, you will be able to register online. Please note that some courses are limited to 25-40 participants, and do fill quickly. 

How can I host an ALERRT class?

Go to the Training tab on the website menu and click on Hosting Requests for details.

When will a class be held in my area?

Under the Training tab at the top of the website, click on Upcoming Training from the drop-down menu and you can search by state. 

However, many of the courses to be delivered are not available on our list of upcoming training because the host has already filled the class.  Please contact the Regional Manager for your area for specific classes and to discuss future classes in your region.

How do I report Informal classes that I have taught?

Thank you for reporting your classes! This is very important for us to be able to illustrate the effectiveness of the Train-the-Trainer classes to our funders. The portal for reporting your classes is now in your profile: 

  • Log into alerrt.org
    Click on  User Icon (Welcome, Name) in the upper right corner > Select Instructor Website
    • Click on Report Informal Trainings at the top of the page
    • Fill in the required fields and click Submit.

This will generate a generic ALERRT certificate that does not include student name, course type, or hours completed.

How do I request an indirect class?

Contact Zane Childress, Director of Logistics (childress@alerrt.org). We can always provide manual/ paperwork support, but other equipment/ expendables support is a case by case basis.

I registered online for a (breaching, train-the-trainer, low light, etc.) class at the ALERRT facility. Does that mean that I am in the class?

If you are placed on the waiting list and there is a cancellation, you will be contacted by an ALERRT Coordinator that handles registration for our range classes. Being on the waiting list is akin to being an alternate. If/when someone cancels and a seat is made available, up to the last minute, ALERRT will contact people on the waiting list.

How do I get on the waiting list for a course I want to take?

Find the course you want to take on the website under the Training tab, then Upcoming Courses. If the class is held at the ALERRT Range in Maxwell, we handle the registration. ALERRT only handles the course registration for classes held at our range. When the class is full, the website automatically changes the class status from ‘apply’ to ‘waitlist’. Click on the ‘waitlist’ button and it will officially add you to the waiting list. If you have any further questions about applying for classes, or the waitlist process, out at the ALERRT Range, please contact Christine Love at love@alerrt.org.

If the class you want to take is held at any other agency, you will need to contact the POC listed for that class to see if there are any spots available. They handle the course registration/waitlist for their class.

What are the requirements for me to host/be in an ALERRT class? Can I be retired PD? Can I be federal?

Our funding specifically directs us to train community law enforcement and medical personnel from the different agencies who would be working together on the scene of an active attack (local, state and federal law enforcement along with fire and EMS).

How much does it cost to attend/host an ALERRT class?

In most cases, ALERRT training is delivered at no cost to the officers or the agencies participating. Since 2002, The ALERRT Center at Texas State University has been awarded more than $50 Million in state and federal grant funding (5.2016).

However, our funding does not cover travel, food, or lodging for students.

I took an online ALERRT course through TEEX.org but do not see an ALERRT certificate.

ALERRT receives a report from TEEX with student completion and contact information on a bi-weekly basis. It then takes a minimum of a week for ALERRT to process that list.

Once ALERRT has received and processed your information, an account will be setup for you on the ALERRT Instructor Portal (if you do not already have one). You will receive an email notification on how to access the instructor materials and ALERRT certificate once your account is ready.

What are our liabilities — will ALERRT support my officer in an officer-involved-shooting?

Over the years ALERRT has been contacted by attorneys in reference to use of force cases. Typically, they have asked for course material. In the event it should be necessary or desirable to have an expert witness on a case involving actions taken as a result of instruction provided by us, we are prepared to offer that service. Many regions/agencies have taken ALERRT courses and modified the material to fit the culture of their area when training their officers. We would only be able to speak to the material we provide and to the reasonableness of the many responses to the multitude of variables that can impact a response. If an agency/region decides to limit their officers’ choices, changes or omits any of our material or teaches something outside the realm of what is accepted practice it may limit how much assistance we can offer.

LOGISTICS

Who can reserve the ALERRT range? Or parts of it?

The ALERRT Range and training facility is restricted to certified law enforcement agencies. We have 40 agencies that currently utilize the facility, so it is pretty much at max capacity. Please contact Zane Childress, Director of Logistics, for more information.

Do you have ALERRT T-shirts, challenge coins, caps, etc?

ALERRT sells gear every year at our annual conference, or you can find merchandise at https://alerrtgear.com/.

Where should I stay in San Marcos when taking an ALERRT class?

San Marcos has a variety of hotels, and most offer a government rate. Some offer a special ALERRT rate. Call the hotel rather than registering online to ask for the ALERRT training rate. Click here for hotel information.

Can we borrow the equipment for a class?

That depends on timing. We can provide equipment support on a case by case basis but depends on how many direct/ FBI-Indirect deliveries are during the same time frame. Please contact Zane Childress, Director of Logistics, for more information.

Do you rent out the training equipment?

No. We are not able to rent out equipment.

Can I bring my citizen group (scout troop, neighborhood association, high school criminal justice class) to the range?

We allow local law enforcement agencies to bring their Citizens Police Academies out here. All other requests would be a case by case basis. Please contact Zane Childress, Director of Logistics, for more information.

CRASE

Can we record the CRASE presentation to use for internal distribution/refresher?

Yes.

CRASE participants and others who learn the Avoid-Deny-Defend® protocol are authorized to deliver this information through their agencies or in a volunteer capacity, and are not allowed or authorized to sell, charge or otherwise profit from instructing or presenting the ALERRT® CRASE course material and/or Avoid Deny Defend®. This training was developed and delivered through federal and state grant funds, and cannot be used for profit or income by end users. ALERRT® and Avoid Deny Defend® are registered trademarks owned by Texas State University and the Texas State University System.   The content of all ALERRT courses are copyright protected and are the intellectual property of ALERRT at Texas State University. Any for-profit or commercial use of vital information without express written permission of the ALERRT Center at Texas State University  is punishable under intellectual property laws and  the US Criminal Code provisions.

I took CRASE Train-the-Trainer online via TEEX.org but cannot access the materials.

ALERRT receives a report from TEEX with student completion and contact information on a bi-weekly basis. It then takes a minimum of a week for ALERRT to process that list.

Once ALERRT has received and processed your information, an account will be setup for you on the ALERRT Instructor Portal (if you do not already have one). You will receive an email notification on how to access the instructor materials and ALERRT certificate once your account is ready.

After taking a CRASE Train-the-Trainer, can I certify others to become trainers?

No. Completing the
CRASE Train-the-Trainer allows you to present the course materials to attendees
as an ALERRT Certified Trainer, but does not allow you to certify others to
become trainers.

Are there course materials/handbooks to give out during a CRASE course for citizens?

The manuals are specifically for our ALERRT students/instructors. Citizens are normally directed to our Avoid. Deny. Defend. website or we have a flier that can be used as a handout if desired.

Is there a CRASE certificate to give to students?

If you are wanting to hand out generic certificates to students following a CRASE training, you can report the class as an Informal Training:

  • Log into alerrt.org
    Click on  User Icon (Welcome, Name) in the upper right corner > Select Instructor Website
    • Click on Report Informal Trainings at the top of the page
    • Fill in the required fields and click Submit.

How can I report CRASE training to help with ALERRT's reporting?

  • Thank you for reporting your classes! This is very important for us to be able to illustrate the effectiveness of the Train-the-Trainer classes to our funders. The portal for reporting your classes is now in your profile: 

    • Log into alerrt.org
      Click on  User Icon (Welcome, Name) in the upper right corner > Select Instructor Website
      • Click on Report Informal Trainings at the top of the page
      • Fill in the required fields and click Submit.

    This will generate a generic ALERRT certificate that does not include student name, course type, or hours completed.