Frequently Asked Questions

Below is a list of our frequently asked questions about navigating the website and other ALERRT topics. Check back frequently as we will be updating this page with more questions and answers. If you can't find what you are looking for, email help@alerrt.org

ALERRT WEBSITE

  • How do I log in? 
    When you arrive at alerrt.org, click Login in the top right corner of the page. If you have not logged in before, you will need to do so with following steps:
    1. Go to the login screen of www.alerrt.org.
    2. Select First Time Login.
    3. Enter the email address that you gave during training.
    4. A message will be sent to that email with a link to reset/create your password.
    5. Follow the reset steps and you should be able to login in from there.
    6. **In order to access your certificate go to WELCOME, Your Name > Profile > Certificates and you can print from there.

    **In order to access your training materials go to Training > Instructor Resources.  Whichever classes you are certified to instruct will appear here. Select Go to Download to populate the necessary materials.

  • Where is my certificate?
    Once you have logged in, click on Welcome <Your Name Here> in the top right corner. Select Profile from the drop-down menu and that will take you to personal record with ALERRT. This includes your account information, training history and your certificate(s). You can click on Certificates and download them as often as you need to. 
    Please kee
    p in mind it can take up to 30 business days from when we receive the paperwork in office, for ALERRT to process a class. Once the class is processed in our system, you will receive an e-mail to the address you provided on your paperwork notifying you that your certificate in ready.


  • Where do I find updated instructor materials? 
    If you have successfully completed the Train-the-Trainer course(s), you will have access to the Instructor Resources section of the website, found under the Training tab at the top of the page. Depending on which course you are certified to teach, you will find all of the downloads necessary to successfully deliver the course.


  • How do I register for a class?
    Go to the Training at the top of the page and select Upcoming Courses from the drop-down. Click on the course you are interested in taking. If the course is hosted by an agency, you will contact the Point of Contact for that course (email will be listed there) to check on availability. If the course is hosted by ALERRT at our Training Facility in San Marcos, Texas, you will be able to register online. Please note that some courses are limited to 25-40 participants, and do fill quickly. 


  • How do I get on the waiting list for a course I want to take?
    Send an email to your Regional Program Coordinator and include the following information: 
    • Your name and agency, city and state
    • Your contact information including email and best phone
    • The name of the course you would like to take
    • Justification statement: Explain why you want to take the course.
      Good examples: "I am in Boise, Idaho and have four officers who want to take the course and go back and teach the ALERRT as our active shooter standard through our agency."; "I am in Lake Charles, Louisiana where they have been teaching ALERRT for several years, and two of our ALERRT instructors are leaving for other agencies, and we need to replace them to continue the training."
      Bad examples: "I need the certificate to add to my personnel file because I am up for a promotion."; "I want to be a paid ALERRT instructor." 


  • How do I report CRASE classes that I have taught?
    • Thank you for reporting your CRASE classes - and other indirect classes. This is very important for us to be able to illustrate the effectiveness of the Train-the-Trainer classes to our funders. The portal for reporting your classes is now in your profile: 
      1. Log into alerrt.org
      2. Click on Welcome, Name in the upper right corner > Select Profile
      3. Click on CRASE Reporting > Add New
      4. Fill in the required fields and click Save
      5. It will then give you an option to generate a certificate, which you can print out and distribute after the class if you wish

ALERRT Training

  • How much does it cost to attend/host an ALERRT class?
    In most cases, ALERRT training is delivered at no cost to the officers or the agencies participating. Since 2002, The ALERRT Center at Texas State University has been awarded more than $50 Million in state and federal grant funding (5.2016). 


  • How can I host an ALERRT class?
    Go to the Training tab on the website menu and click on Hosting Requests for details.


  • How do I register for a class?
    Go to the Training at the top of the page and select Upcoming Courses from the drop-down. Click on the course you are interested in taking. If the course is hosted by an agency, you will contact the Point of Contact for that course (email will be listed there) to check on availability. If the course is hosted by ALERRT at our Training Facility in San Marcos, Texas, you will be able to register online. Please note that some courses are limited to 25-40 participants, and do fill quickly. 


  • I registered online for a (breaching, train-the-trainer, low light, etc.) class at the ALERRT facility. Does that mean that I am in the class?
    Registering for a class online does NOT guarantee you a seat. If you are approved for the class, you will receive an Official Confirmation with all of the class details, location, time, and packing list. If you are placed on the waiting list, you will be contacted by your regional coordinator, if there is a cancellation. Being on the waiting list is akin to being an alternate. If/when someone cancels and a seat is made available - up to the last minute, coordinators will contact people on the waiting list. 


  • How do I get on the waiting list for a course I want to take?
    Send an email to your Regional Program Coordinator and include the following information: 
    • Your name and agency, city and state
    • Your contact information including email and best phone
    • The name of the course you would like to take
    • Justification statement: Explain why you want to take the course.
      Good examples: "I am in Boise, Idaho and have four officers who want to take the course and go back and teach the ALERRT as our active shooter standard through our agency."; "I am in Lake Charles, Louisiana where they have been teaching ALERRT for several years, and two of our ALERRT instructors are leaving for other agencies, and we need to replace them to continue the training."
      Bad examples: "I need the certificate to add to my personnel file because I am up for a promotion."; "I want to be a paid ALERRT instructor." 


  • How do I request an indirect class?  
    Contact Zane Childress, Director of Logistics (childress@alerrt.org). We can always provide manual/ paperwork support, but other equipment/ expendables support is a case by case basis.


  • How do I apply to be an ALERRT Instructor? 
    Please send an email with the dates/locations of your completed ALERRT Train-the-Trainer classes along with a resume attached to John Curnutt, Director of Training (curnutt@alerrt.org). As the need for instructors grows we will be contacting people out of this group. It takes some time to work through the list when considering what instructors are needed, where they are needed and coordinating schedules to get new instructors into the mix of things.

  • What are the requirements for me to host/be in an ALERRT class? Can I be retired PD? Can I be federal? 
    Our funding specifically directs us to train state and local law enforcement with these funds. To attend a class, you must be a current active-duty law enforcement officer at the state or local level. To host a class, please check the requirements and then create a hosting request. Because of the volume of requests and other inquiries coming in to our office, it may take up to a week after submitting the request before you are contacted by a member of our staff to follow up.

  • What are our liabilities — will ALERRT support my officer in an officer-involved-shooting? 
    Over the years ALERRT has been contacted by attorneys in reference to use of force cases. Typically, they have asked for course material. In the event it should be necessary or desirable to have an expert witness on a case involving actions taken as a result of instruction provided by us, we are prepared to offer that service. Many regions/agencies have taken ALERRT courses and modified the material to fit the culture of their area when training their officers. We would only be able to speak to the material we provide and to the reasonableness of the many responses to the multitude of variables that can impact a response. If an agency/region decides to limit their officers’ choices, changes or omits any of our material or teaches something outside the realm of what is accepted practice it may limit how much assistance we can offer.

  • Who reports our credit hours?
    ALERRT reports hours for classes that are funded by ALERRT (operator level classes, train-the-trainer classes and indirect classes). We do not report classes that are put on independently by your agency.
    Starting November 1, 2017, TCOLE hours for Texas classes will not be reported by ALERRT. Agencies will be responsible for reporting these hours. Questions about TCOLE reporting and credit can be directed to help@alerrt.org.
    If you are out of state and need more information than your certificate, contact us. We will report the hours and provide you with the additional information (instructor info, etc). If you attend an unfunded class, either the POC for the class needs to report your hours, or your agency can do so by using the certificate you will receive directly from ALERRT.


  • Where is my certificate?
    Once you have logged in, click on Welcome <Your Name Here> in the top right corner. Select Profile from the drop-down menu and that will take you to personal record with ALERRT. This includes your account information, training history and your certificate(s). You can click on Certificates and download them as often as you need to. 


  • I did not get my access code for CRASE materials.
    There is no access code or password to access any of the instructor materials. Using the e-mail you provided on the registration form at the beginning of the ALERRT course, log into alerrt.org. Go to Welcome <Your Name Here> in the top right side of the page and select Profile. All corresponding ALERRT course materials can be found by clicking Training at the top of the page and selecting Instructor Resource from the drop-down menu.


  • When will a class be held in my area?
    All scheduled classes are located on our training calendar. Contact the Program Manager for specific classes and to discuss future classes in your region. If you are interested in ALERRT Courses taught at our facility in San Marcos, Texas, please reference our calendar as they are scheduled. 

ALERRT LOGISTICS

  • How do I request an indirect class?  
    Contact Zane Childress, Director of Logistics (childress@alerrt.org). We can always provide manual/ paperwork support, but other equipment/ expendables support is a case by case basis.


  • Do you rent out the training equipment? 
    No. We are not able to rent out equipment. 


  • Can we borrow the equipment for a class?
    That depends on timing. We can provide equipment support on a case by case basis, but depends on how many direct/ FBI-Indirect deliveries are during the same time frame. Please contact Zane Childress, Director of Logistics, for more information.


  • Who can reserve the ALERRT range? Or parts of it? 
    The ALERRT Range and training facility is restricted to certified law enforcement agencies. We have 40 agencies that currently utilize the facility, so it is pretty much at max capacity. Please contact Zane Childress, Director of Logistics, for more information.


  • How can we reserve the range? 
    Priority goes to ALERRT/ HCSO/ SMPD – then we open up to other agencies. Please contact Zane Childress, Director of Logistics, for more information.


  • Where should I stay in San Marcos when taking an ALERRT class?
    San Marcos has a variety of hotels, and most offer a government rate. Some offer a special ALERRT rate. Call the hotel rather than registering online to ask for the ALERRT training rate. Click here for hotel information.


  • How can I stay in the ALERRT bunk house when I am taking classes in San Marcos? 
    The ALERRT No-Frills Bunkhouse is almost always available for participants who do not have the resources for hotel accommodations. Contact Zane Childress to reserve a bunk and for access information. Note: The bunkhouse is not available during our ALERRT Conferences.


  • Can I bring my citizen group (scout troop, neighborhood association, high school criminal justice class) to the range?
    We allow local law enforcement agencies to bring their Citizens Police Academies out here. All other requests would be a case by case basis. Please contact Zane Childress, Director of Logistics, for more information.


  • Do you have ALERRT T-shirts, challenge coins, caps, etc? 
    You can find merchandise at https://alerrtgear.com/